Business Process Management Training Course

Business Consultants, Business Analysts, Business Process Engineers, System Analysts, Anyone who is involved in analysing and planning Business Processes.

Business Process Management (BPM) sits between Management and Information Technology, incorporating tools and techniques to design, implement, control, and analyze Operational Business Processes - these typically involve people, entire organizations, software applications.

The course will contain a substantial amount of Hands-On work. Delegates will be introduced to topics during theory sessions and these will be followed by lab exercises relating to the topic. Exercises will reflect commercial scenarios.

This course has been developed for real-world, commercial scenarios by our expert instructors.

1. The fundamentals of Business Process Management
2. BPM Implementation Strategies
3. Process Modeling, Analysis & Design
4. Governance and Business strategy
5. Modeling a process with BPMN
6. Fault Handling and Exception Management
7. Business Rules
8. BPM as enabler of SOA: Key components
9. Architecture of a BPM System

• A Brief History of Process
• The Process Perspective
• Process Management
• Process Modeling Analysis & Design
• Business Process Management Framework
• Business Process Management Systems (BPMS)
• Business Process Architecture

• BPM Value Proposition
• The BPM Community
• Why automate BPM?
• Topology of a SOA reference architecture
• BPM Vendors overview Positioning of BPM tools

• BPM vs BPMS
• When to choose a BPMS
• IT and business must work hand in hand Matching the right technology to your problem
• Adopting a development model
• Overview of a BPM system
• Terms and concepts

• Process Modelling
• Process Analysis
• Process Design
• Components and structure of a BPMS
• Enterprise Process Management Planning
• Key Skills, Roles and Responsibilities

• The personal perspective
• Innovation, growth and flexibility
• Convincing the CEO, CIO, and Business units
• The past: data/functions vs objects & services
• The future: core business logic vs process control
• Design implications for Architects
• Alignment of Business and IT
• The Role of Business Stewardship
• The Role of Business Rule Analysts

• The added value of BPMN
• Composability and basic services
• Promoting an incremental and iterative approach
• Why should Use Cases drive the project?
• Declaration of message properties
• Use of correlation sets
• Develop a complex parallel execution of activities
• Designing concurrency
• BPMN implemented by vendors
• Example: Microsoft XLANG
• Example: Oracle SOA Suite and BPEL4WS

• Defining Events
• Configuring Timeouts
• Handling Faults
• Catching Exceptions
• Compensation Management

• Motivations for BRs
• Basic Concepts
• Rule Maturity Model (KPI RMM™)
• KPI STEP™ Principles
• New Roles of Business and I/T
• The Business Focus in Business Rules
• When is a BR Approach Appropriate?
• New Aspects for Scoping a BR Project
• Key Elements of a BR Project Plan
• The Role of a BR Pilot
• Overview of Mining BRs from Code

• Application frontends
• Basic Services
• The value of an ESB
• Using a Repository
• Increased agility for the business
• The BPM Board
• Distributing technology white papers

• Managing the repository
• Setup of a quality gateway
• The 4 pillars of success

• The context of organizational performance
• What makes a good metric
• Measurement & management hierarchy
• Process management: More than measurements
• Metrics within processes Management roles in measurement
• Management questions to be answered
• Pitfalls of process management efforts

• EAI and B2B aspects
• Topology and scalability
• Design tools
• Deployment tools
• Monitoring and management
• The process engine
• Process definition repository
• Transaction manager
• Example Connector framework

• Repository support
• Database support
• The level of required customization
• BPEL language compliance
• Involvement of development languages
• Human workflow solutions

• What BPM Approach is right for your project
• Scope the rules in your project before starting
• Plan the project for a BPM advantage
• Attach business rules to process models
• Craft a roadmap for your first BPM project