Business Etiquette & Professional Conduct Training Course

The Business Etiquette & Professional Conduct Training Course by pd training teaches you the practical techniques and generally-accepted professional and ethical conduct or behavior that will help create a favorable impression while conducting business or dealing with co-workers, clients, customers and other people in the business community.

After completing this course, you and your staff will have learned the professional and ethical: steps in making introductions, preferred handshake methods, acceptable office conduct, creation and management of emails, ways to make phone calls, conduct during meetings, behavior when eating at restaurants and much more.

This comprehensive training course is available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.

You may attend the scheduled public classes or choose the Client Site Training course which could be tailored to your particular needs and schedule.

http://professionaldevelopmenttraining.com/courses/business-etiquette-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide

Professional conduct and good business etiquette have never been more important. Traditional structures and communication methods are changing. However, etiquette and professionalism are still important within the business and with external clients. During this training course, you will learn how to carry yourself professionally by building knowledge of business etiquette.

• Creating an Effective Introduction
• Making a Great First Impression
• Minimizing Nervousness
• Using Business Cards Effectively
• Remembering Names

• The three-step process
• The four levels of conversation
• The Handshake

• Open Plan and Cubicle environments
• Working out of the office
• Eating at Work
• Meeting Do's and Don'ts

• Professionalism & emails
• Proper and improper use for forwarding and CC
• Grammar, flaming and netiquette
• Top 5 technology tips

• Addressing your Message
• Grammar and Acronyms
• Top Five Technology Tips

• Ordering in a Restaurant
• About Alcoholic Beverages
• Paying the Bill
• Tipping

• Developing an Appropriate Greeting
• Dealing with Voice Mail
• Mobile Phone Do's and Don'ts

• Thank You Notes
• Formal Letters
• Informal Letters

• The Meaning of Colors
• Interpreting Common Dress Codes
• Deciding what to Wear

• General Rules
• Important Points
• Preparation Tips