How to Write Error Free Procedures and Instructions
Details
Outline
- Understand human error: factors and causes.
- Understand the importance: regulatory and business.
- Define the process to manage Human Error deviations.
- Identify Root Causes associated to human error deviations.
- Identify what I can do to support human reliability.
Areas Covered:
- Background on Human Error Phenomena
- Importance of Human Error Prevention/reduction
- Training and human error
- Facts about human error
- Human Error as the Root Cause
- What is Human Error?
- How is Human Error controlled?
- Common mistakes: Memory failures, Overconfidence, We believe we are above average, Visual Detection, Vigilance Effectiveness.
- Types of error
- Human error rates and measurement
- Trending and tracking
- Prediction
- CAPA effectiveness
- Training managers and coordinators
- Operations
- Manufacturing
- Plant engineering
- QA/QC staff
- Process excellence/improvement professionals
- Industrial/process engineers
- Compliance officers
- Regulatory/legislative affairs professionals
- General/corporate counsel
- Executive management
Speaker/s
Industrial/Organizational Psychologist at Ginette M. Collazo
GINETTE COLLAZO, PH.D is a human error and human behavior expert. She has spent more than 15 years in technical training, organizational development and human reliability areas. She has worked with Bristol-Myers Squibb, Johnson & Johnson, Schering-Plough, Wyeth, and has been a consultant with major firms like Abbott, Johnson & Johnson, Perrigo, among many others. Also has implemented human error reduction programs and technology in many more small and mid-sized drug and device companies. An active researcher in specialized studies related to human reliability, she is the author of numerous publications on these topics.
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