Essential Skills Crash Course for the HR Professional

We will begin with understanding how to leverage your power, influence, and persuasion. We define power as the potential to allocate resources and to make and enforce decisions. For you, the HR professional, it means understanding how to obtain power and use it wisely. Strategically, understanding your power, influence and persuasion capabilities could mean the difference between supporting or leading strategy within your organization.

Strategy creation is about doing the right things and is a primary concern of senior executives and business owners. Implementation is about doing things right, a very different set of activities. While much is written about strategy, much less has been written about implementation of strategy. We hope to correct that problem in the strategy segment of the essential skills crash course.

Negotiation is the means by which one creates synergies and resolves differences. Whether a negotiation involves a labor contract dispute, the terms of a contract, a complex alliance, or an informal discussion, the parties involved generally seek mutually beneficial outcomes through dialogue.

Negotiation is an ever-present feature of the workplace, when HR professionals strengthen their knowledge of their company’s business with an eye toward strengthening their role in strategic planning, they are negotiating. In this segment, you will receive a wealth of practical tips and examples to help you begin applying your negotiation skills immediately in the workplace.

Pick any industry, and chances are that it looks very different now than it did a decade ago. Without a doubt, companies within any industry have experienced their own unique upheavals unleashing the dynamic trend towards transformation. With such transformative times, change has become a constant.

Although it’s impossible to anticipate the when, what, and where of change, the fact that the business landscape will keep shifting is something HR professionals can count on – and should plan for. As an HR professional, managing change is another vital skill that, when used appropriately, greatly enhances your role in leading and facilitating change – as well as building a capacity for ongoing change within your organization. It starts with understanding how to spot change on the horizon.

Any change effort your organization undertakes heavily impacts corporate communication. At the same time, there are multiple opportunities each and every day for employee trust to be eroded. HR professionals have an opportunity, and a responsibility, to take a more active and strategic role in corporate communication to help ensure that the messages received internally by employees are consistent and aligned with the messages received by those same employees externally. Whether HR is formally a part of the corporate communication structure or not, there are opportunities to better coordinate and align their efforts with those of other communications professionals within the organization.

Today’s corporate environment, more than ever, lends itself to project management as an important tool for the HR professional. Particularly for big projects, unique ones, and projects that require many skills and players. Thanks to rapid change and the pressures of intense competition, more and more organizational work has become project work. Changes in technology and in customer preferences have made work less routine and less repeatable – presenting new challenges for the department geared to daily routines. As HR professionals have played an increasingly central role in generating strategic value for their organizations, their project management skills have likewise grown more essential than ever. In this segment, we review what it takes to deliver vital services on time, within budget, and in line with quality standards.

Finally, we’ll end the three days with another increasingly important skill – developing familiarity with financial concepts. This segment will not make you a financial expert, nor will it qualify you to become a financial guru. But it will explain what you need to know to be an intelligent consumer of financial information. And it will help you use financial concepts to make the wisest decisions for the HR function within the organization.

1. Building credibility as an HR Professional… power, influence, and persuasion
2. How to develop the vital skill of strategy
3. The art of Negotiation
4. Managing change and transition
5. Corporate communications & public relations
6. Project management based HR services
7. The basics of Finance and budgeting

• HR Representatives,
• HR Generalists,
• HR Assistants,
• Business Owners
• Managers,
• Consultants,
• Managers,
• Supervisors,
• Self-taught project managers seeking enrichment training and new skills
• Project teams having trouble juggling their tasks and responsibilities

Cathleen Hampton is a seasoned Human Resources Expert with more than 25 years of experience helping companies in the areas of risk mitigation and compliance management, work force planning, and human capital strategy. She has a unique ability to analyze operations for risk and help maneuver cultural practices and compliance enhancements that increase positive organizational outcomes, maintain employment law compliance, avoid workplace litigation, reduce costs, and increase revenue.

She is a well-known speaker noted for presenting best-in-practice solutions focused on talent retention and operational strategies that outpaced major completion through strong and decisive business leadership. Cathleen is a sought after speaker in her industry and has presented Human Resource topics such as:

• Project Management and Human Resources
• Auditing best practices
• Pay equity and total compensation strategies
• Corporate communications and public relations
• HR legal principles and compliance best practices
• Managing change and transition
• Power, influence, and persuasion
• The art of negotiation
• Affirmative Action compliance trends and tips
• The art of the interview
• Performance management

Cathleen is a results-oriented Human Resource Expert with a unique background in business management, spanning over 25 years. Her expertise includes: Employment laws, job analysis, compensation and market surveys, HR Audits, labor/employee relations, employee handbooks, hiring, workplace investigations, policies and procedures.

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