How to Make Difficult or Crucial Conversations "Easier"
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Online Webinar by
Online Compliance Panel
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Details
This course will show participants how to make the most difficult of conversations easier, whether it's with a boss, colleague, or employee. It will outline typical conversational patterns, how we get stuck in them and how to have more conversational and
physical ease with difficult people in conversation.
The focus will be internal (what you can change within you) as well as external (what you can influence with them). The outcome will be to have greater awareness and a strategy for remapping your conversations with greater ease.
Objectives of the Presentation
Whether at work or at home, we typically want to run from difficult conversations. Common behaviors include nervousness, hesitation, shaking, and even crying as we bump up against those challenging thoughts about what to say, do or how to act. But new research is showing us that difficult conversations themselves can not only be overcome, but that the emotions that accompany them can be shifted or even eradicated. This session will not only cite the new data around difficult conversations, but give you a road map to make them easier, more relaxed, and perhaps more desirable.
Areas Covered
The focus will be internal (what you can change within you) as well as external (what you can influence with them). The outcome will be to have greater awareness and a strategy for remapping your conversations with greater ease.
Objectives of the Presentation
- To understand what triggers you about difficult conversations and why you don't have them
- To know what to say the next time you encounter a difficult conversation
- To feel more comfortable having them
- To create a strategy for dealing more effectively with all types of difficult conversations
Whether at work or at home, we typically want to run from difficult conversations. Common behaviors include nervousness, hesitation, shaking, and even crying as we bump up against those challenging thoughts about what to say, do or how to act. But new research is showing us that difficult conversations themselves can not only be overcome, but that the emotions that accompany them can be shifted or even eradicated. This session will not only cite the new data around difficult conversations, but give you a road map to make them easier, more relaxed, and perhaps more desirable.
Areas Covered
- Two types of communication patterns: direct and indirect
- Defining types of difficult conversations
- Three types of personality expressions: passive, aggressive, and assertive
- Revealing the thinking that gets us in trouble and the defensive behavior that causes conflicting interactions
- Creating the confidence needed to have the right conversations at the right time in the right mood
- Using the tool of request to move the conversation forward
- Answering your difficult questions and concerns
- CEO
- Senior Vice President
- Vice President
- Executive Director
- Managing Director
- Regional Vice President
- Area Supervisor
- Manager
- Executives, Senior Managers, Managers at all levels
- Administrative Support Staff
- Team Leads
- Supervisors
- Mid and Upper Level Managers
Schedules
May 18, 2018
ENDED
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Onlinecompliancepanel is a dedicated team of youngsters, who work in tandem with the latest US FDA regulations/regulatory compliance in creating training sessions suitable for individuals and corporations. These sessions are simple, interactive and cost effective. We are a predominantly web based information exchange forum. Our interactive training sessions could be beneficial to corporations thriving in industries such as pharmaceuticals, drugs and chemicals, FDA compliance, medical devices, packaging and labeling, food and beverages, banking and finance, audits and inspections, recalls and crisis management and many more. We emphasizes in offering regulatory compliance training to compliance professionals on varied topics. These primarily include risk management, quality management, corporate compliance and other regulatory compliances. Some of our primary areas of focus include advancement and updates in regulatory compliance, best practices, risk management and market trends.
Professional training, in the essential quality disciplines, contributes to both the competitiveness of your business and also to personal motivation; it broadens the experience and accelerates the development of those who participate. We provide training in a number of ways: ...
Professional training, in the essential quality disciplines, contributes to both the competitiveness of your business and also to personal motivation; it broadens the experience and accelerates the development of those who participate. We provide training in a number of ways: ...
