This ITIL 4 Foundation course takes you through the service value system which provides a holistic picture of what it really means to contribute to business value.

This Foundation level course is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

On completion of the course you will have an understanding of the following:

A holistic approach to the co-creation of value with customers and other stakeholders
in the form of products and services
The Guiding principles of ITIL 4
The four dimensions of service management
Key concepts from Lean IT, Agile, DevOps, and why these are important to deliver
business value
How ITIL practices described in ITIL 4 will maintain the value and importance provided
by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

This course is accredited by PeopleCert on behalf of AXELOS

The course consists of:

Lectures
Quizzes
Two official sample examinations (1 Hour) with answers

The course covers the entire ITIL 4 Foundation exam syllabus.

ITIL

ITIL, a professionally recognized certification scheme, supports organizations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs. ITIL provides comprehensive, practical and proven guidance for establishing a service management system, while also providing a common glossary of terms for businesses using IT enabled services.
Contact Us:
[email protected]
Phone: 76760-08458
Email: [email protected]
Phone: 9538055093

To read more and register: https://www.simpliv.com/itcertification/itil4-foundation

Schedules

May 10, 2019 - May 07, 2020

ENDED

online course 161 Mission Falls Lane, Suite 216, Fremont, CA 94539, USA., fremont, CA, USA 94539

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Total Hours:	3
No. of Participants:	100

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IT Service Management