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ITIL 4 Specialist: Drive Stakeholder Value Course - Accredited

Online Training by  ITSM Academy
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Online / Training
Ended last Oct 27, 2023
USD  2,450.00


This 18-hour course is focused on helping practitioners increase stakeholder satisfaction via the best service offerings; something that is essential to business success in today’s highly competitive landscape.

All service providers, including internal IT departments, are in the business of customer and user experienceHow services are delivered is as important as what is delivered. To that end, some of the core concepts of ITIL 4 is that value is co-created and the importance of customers having an attractive and coherent experience

In order to focus on the outcomes and on the customer/user experience, service providers are seeking to master the art of mapping their customer journey. Doing so allows them to maximize stakeholder value through co-creation of value throughout the entire value chainTherefore, this ITIL 4 module is around the customer journey – from both parties engaging, agreeing to work together and interacting to co-create value.

Prerequisites:  ITIL 4 Foundation


Course Objectives: This course covers all types of engagement and interaction between a service provider and its customers, users, suppliers and partners.

Attendees acquire an understanding of:

  • The conversion of demand into value via IT enabled services
  • Key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design and customer journey mapping
  • Tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape


Instructors:  As with all ITSM Academy training, our instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, trainers blend their real-life experiences into lively classroom discussion.  Instructors for this course are ITIL Experts, Managing Professionals, and hold multiple ITIL, Agile, DevOps and ITSM industry certifications.  They have successfully completed ITSM Academy's Managing Professional Train-the-Trainer Program.  Alumni complete class prepared to pass the exam, but more importantly, with a wealth of practical knowledge.


Oct 24, 2023 - Oct 27, 2023
Tue, Wed, Thu, Fri 10:00 AM — 04:00 PM
Online Live
Platform: Zoom
No. of Days: 4
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ITSM Academy - Accredited IT Service Management Courses

We are a certified woman-owned small business, established in 2003. ITSM Academy provides IT Service Management (ITSM) education and advice in public, corporate onsite and virtual classrooms. We've built our model so that our training is interesting, interactive and sustainable. Our business values are founded on trust, loyalty, professionalism and long term relationships. ...educate and inspire is not just ITSM Academy’s corporate slogan, it speaks to our core mission and goal.

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