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ITIL® 4 Foundation Certification Preparation Course

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In-Person / Training
Ended last Sep 11, 2019
USD  1,975.00


ITIL® 4 is built on the established core of best practice in the ITIL® guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. 

The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® 4 Foundation exam. 
Learning Modalities 
  • Online Training 
Course Preparation 
  • You will receive a course study book including case studies and sample exam questions 
  • You should acquire and read the ITIL® 4 Foundation core publication, which you should read as part of personal study 
  • Review your ITIL® Foundation course materials 
What's Included 
  • Facilitated Training 
  • Books & study material 
  • Exam Voucher 
Exam Name: ITIL® 4 Foundation Certificate Exam 
Certification: ITIL® 4 Foundation Certificate 

Exam Information 
The ITIL® Foundation exam can be taken in any of the following three ways: 
  • On the last day of the course, in-class exam 
  • In the comfort of your home and at any time, after the course completion via PeopleCert (online) 
  • At your convenience, at an eligible testing center 
Exam Format 
  • Multiple choice examination questions 
  • Number of Questions: 40 
  • Pass Score: 26/40 or 65% 
  • Exam Duration: 60 minutes 
  • Open/Closed Book: Closed Book 
  • Upon successfully achieving the ITIL Foundation certificate, the participants earn two credits toward their ITIL Expert certification 
NetCom Learning is a Licensed Affiliate of ITpreneurs, which is a PeopleCert® Accredited Training Organization (ATO) for the ITIL® Course.


      1. Course Introduction
        1. Course Overview
        2. Course Learning Objectives
        3. Course Structure
        4. Course Agenda
        5. Introduction to IT Service Management in the Modern World
        6. Introduction to ITIL 4
        7. Case Study: Axle Car Hire
        8. Case Study: The CIOs Vision for Axle
      2. Service Management: Key Concepts
        1. Value and Value Co-Creation
        2. Value: Service, Products, and Resources
        3. Service Relationships
        4. Value: Outcomes, Costs, and Risks
      3. The Guiding Principles
        1. The Seven Guiding Principles
        2. Applying the Guiding Principles
      4. The Four Dimensions of Service Management
        1. Organizations and People
        2. Information and Technology
        3. Partners and Suppliers
        4. Value Streams and Processes
        5. External Factors and Pestle Model
      5. Service Value System
        1. Overview of Service Value System
        2. Overview of the Service Value Chain
      6. Continual Improvement
        1. Introduction to Continuous Improvement
        2. The Continuous Improvement Model
        3. Relationship between Continual Improvement and Guiding Principles
      7. Overview of ITIL Practices
        1. Purpose of ITIL Practices
        2. The Continual Improvement Practice
        3. The Change Control Practice
        4. The Incident Management Practice
        5. The Problem Management Practice
        6. The Service Request Management Practice
        7. The Service Desk Practice
        8. The Service Level Management Practice


Sep 09, 2019 - Sep 11, 2019
Mon, Tue, Wed
No. of Days: 3
Total Hours: 24
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NetCom Learning helps build innovative learning organizations in the workplace by structuring a smarter workforce, supporting learning changes, and driving learning growth. Since 1998 we have been empowering organizations to reach optimal performance results and address challenges by managing all aspects of organizational learning.

With a team of dedicated and knowledgeable learning professionals having deep subject-matter expertise, NetCom Learning has serviced over 80% of Fortune 100 companies. We've helped over 10,000 organizations achieve their business goals by offering a full complement of Managed Learning Services, including IT and business training, curriculum design and content development, learning delivery and administration, consulting and advisory services, and management of learning technology.

NetCom Learning is honored to be recognized as Microsoft's Worldwide Training Partner of the Year by Microsoft and as a Top 20 IT Training Company by TrainingIndustry.com for three years. We offer over 1,500 courses available to organizations around the world, encompassing all your technology and business training needs. From authorized or foundational training to specialized certifications, we empower organizations to achieve a competitive advantage. In addition, we provide customers with a choice of customized private programs, convenient scheduling options, flexible delivery formats, and continuous learning support, all tailored towards minimizing the skills gap and gaining maximum business impact for your organization. ...

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