ITIL®-ST: Intermediate LifeCycle: ITIL® Service Transition with Certification Exam
Details
The main process focus areas of this course include:
- Transition planning and support
- Service asset and configuration management
- Change management
- Change evaluation
- Release and deployment management
- Service validation and testing
- Knowledge management
Outline
- Service Transition
- Purpose and Objectives
- Scope
- Business Value
- Context
- Processes
- Service Transition Principles
- Policies
- Define and Implement a Formal Policy
- Implement All Changes to Services
- Adopt a Common Framework and Standards
- Maximize Reuse of Established Processes and Systems
- Align Plans with the Business Needs
- Establish and Maintain Relationships with Stakeholders
- Establish Effective Controls and Disciplines
- Provide Systems for Knowledge Transfer and Decision Support
- Plan Release Packages
- Anticipate and Manage Course Corrections
- Proactively Manage Resources Across Service Transition
- Ensure Early Involvement in the Service Lifecycle
- Provide Assurance of the Quality of the New or Changed Service
- Proactively Improve Quality During the Service Transition
- Optimizing Performance
- Inputs and Outputs by Lifecycle Stage
- Policies
- Transition Planning and Support
- Purpose and Objectives
- Scope of Transition Planning and Support
- Business Value
- Policies, Principles, and Basic Concepts
- Activities, Methods, and Techniques
- Triggers, Inputs, and Outputs
- Process Interfaces with Transition Planning and Support
- CSFs and KPIs
- Challenges and Risks
- Roles and Responsibilities
- Service Asset and Configuration Management
- Purpose and Objectives
- Scope of Service Asset and Configuration Management
- Business Value
- Policies, Principles, and Basic Concepts
- Activities, Methods, and Techniques
- Triggers, Inputs, and Outputs
- Process Interfaces with Service Asset and Configuration Management
- CSFs and KPIs
- Challenges and Risks
- Roles and Responsibilities
- Change Management
- Purpose and Objectives
- Scope of Change Management
- Business Value
- Policies, Principles, and Basic Concepts
- Activities, Methods, and Techniques
- Triggers, Inputs, and Outputs
- Process Interfaces with Change Management
- CSFs and KPIs
- Challenges and Risks
- Roles and Responsibilities
- Change Evaluation
- Purpose and Objectives
- Scope of Change Evaluation
- Business Value
- Policies, Principles, and Basic Concepts
- Key Terminology
- Activities, Methods, and Techniques
- Trigger, Inputs, and Outputs
- Process Interfaces with Change Evaluation
- CSFs and KPIs
- Challenges and Risks
- Roles and Responsibilities
- Release and Deployment Management
- Purpose and Objectives
- Scope of Release and Deployment Management
- Business Value
- Policies and Principles
- Basic Concepts
- Activities, Methods, and Techniques
- Triggers, Inputs, and Outputs
- Process Interfaces with Release and Deployment Management
- CSFs and KPIs
- Challenges and Risks
- Roles and Responsibilities
- Service Validation and Testing
- Purpose and Objectives
- Scope of Service Validation and Testing
- Business Value
- Policies, Principles, and Basic Concepts
- Activities, Methods, and Techniques
- Trigger, Inputs, and Outputs
- Process Interfaces with Service Validation and Testing
- CSFs and KPIs
- Challenges and Risks
- Roles and Responsibilities
- Knowledge Management
- Purpose, Objectives, and Scope
- Business Value
- Policies, Principles, and Basic Concepts
- Activities, Methods, and Techniques
- Triggers, Inputs, and Outputs
- Process Interfaces with Knowledge Management
- CSFs and KPIs
- Challenges and Risks
- Roles and Responsibilities
- Managing People and Organizing for Service Transition
- Managing Communications and Commitment
- Managing Organizational and Stakeholder Change
- Organizational Development
- Functions
- Organizational Context for Transitioning A Service
- Technology and Implementation Considerations
- Knowledge Management Tools
- Collaboration
- Configuration Management System
- Integrated Approach to Service Transition Processes
- Implementing Service Transition in a Virtual or Cloud Environment
- Service Transition Challenges, Risks, and CSFs
- Challenges
- Risks
- CSFs
- External Factors
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