Details
Janek Performance Group’s Critical TeleSelling™ Skills program leverages its core process of Need-Based Selling™ together with its learning design model called the Janek XFactor™ to provide sales professionals with the skills, best practices and
behaviors they need to have more effective over-the-phone dialogues, convert more sales opportunities and develop longer-lasting more profitable relationships with their customers.
Outline
- Understand what it means to be a successful telesales professional in today’s competitive marketplace
- Be prepared for sales calls by gathering key information and setting strong objectives to determine what success looks like at the end of the phone call
- Quickly create a warm connection with customers at the start of phone interactions by communicating what’s in it for them
- Skillfully use a mix of questions and active listening to
promote a robust discussion with customers and identify
needs - Present the value behind solutions in a way that resonates
with what is most important to the customer - Recognize opportunities over the phone to close and gain
the confidence to ask for the business - Proactively work with customers to explore objections,
thereby diffusing any emotions and restoring balance to the
phone conversation
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Janek Performance Group is a globally recognized sales training and consulting company that offers convenient, customized and proven sales improvement solutions.
