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Customer Relationship Management: Mastering Profitable Relationships

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Online / Webinar
Ended last Dec 16, 2020
USD  145.00



Who would you like to influence more effectively? Your manager? Co-workers? Employees? Key customers? Suppliers? Whether you need to influence someone to go along with your ideas, to make and keep commitments, to help you complete a task, or to cooperate in a team endeavor, your success is greatly influenced by your ability to use your personal power and communication skills effectively.

This fast-paced workshop will help you sharpen your skills for influencing and persuading others. You will learn to create rapport, ask directly, listen effectively, and use proven interpersonal skills to improve your effectiveness with individuals and with groups.

Why you should Attend:By attending, you will understand how to even more effectively:
  • Explain how understanding of personal differences impacts communication
  • Create strategies for understanding and working with others with different work styles (Approaching resistance)
  • Use clarifying and confirming skills to understand another person's point of view (Understanding and appreciating and resistance)
  • Use constructive criticism and hitchhiking skills to productively respond to another person's ideas (Using your persuasion and influencing skills to respond to resistance)


Dec 16, 2020
10:00 AM — 11:30 AM
No. of Days: 1
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TrainHR is a comprehensive Human Resources training solutions provider. In offering trainings that are valuable, yet cost effective, TrainHR is the ideal medium for Human Resources professionals.
NetZealous LLC
39658 Mission Boulevard, Fremont, CA 94539, USA. , fremont, Alameda, California, USA 94539
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