Front Office Management Course

In this certificate course, you will learn how to increase hotel front office efficiency, help sales grow and build high performance Front Office teams.

This is a complete professional course to train your team, as well as for individuals who work or plan to work at the Front Office as a Manager in the hospitality industry. It is suitable for all hotels, resorts, lodges and all other hospitality establishments.

In 3 months, you will become a phenomenal Front Office Manager. This is a distance learning course; we email you training material and assignments. No travel and accommodation expenses.

Upon completion of the Front Office Management Course, you will be able to:

• Manage Front office operations during the four stages of the guest cycle.
• Manage front office equipment and stationery
• Manage time
• Monitor front office and staff appearance
• Monitor the operation of systems
• Keep staff informed
• Monitor front office staff performance
• Deal with formal service quality systems
• Deal with informal service quality systems
• Handle quality problems
• Do forecasts and objectives
• Communicate changes effectively
• Maximize efficiency with communication
• Control systems in the front office
• Deal with front office staffing problems
• Deal with front office equipment problems
• Conduct front office staff training and orientation
• Manage the reservations process and tools managers use to track and control reservations
• Manage the registration process and creative registration options
• Deal with typical service requests that guests make at the front desk
• Deal with important issues in developing and managing a security program
• Create and maintain front office accounts
• Manage functions and procedures related to the check-out and account settlement
• Manage cleaning responsibilities of the front office department
• Conduct the front office audit process
• Deal with ratios and formulas used to forecast room availability
• Conduct revenue management including capacity management, discount allocation, and duration control
• Effectively hire and orient of front office staff

In this course, we cover the following modules:

• Manage the Front Office Operations
• Building High performance team
• Front Office Procedures
• Planning and conducting successful meetings
• Reservations
• Front Office Audit and Financial Procedures
• Hotel Marketing
• Cultural Awareness When Dealing With Guests and Staff
• Verbal Communication
• Maintain Effective Working Relationships with other Staff Members
• Maintain a Secure Work Environment
• Monitor Customer Satisfaction
• Co-ordinate the Greeting and Assisting of Guests
• Maintain the Portering/ Concierge Service

In this certificate course, you will learn how to increase hotel front office efficiency, help sales grow and build high performance Front Office teams.

This is a complete professional course to train your team, as well as for individuals who work or plan to work at the Front Office as a Manager in the hospitality industry. It is suitable for all hotels, resorts, lodges and all other hospitality establishments.

In 3 months, you will become a phenomenal Front Office Manager. This is a distance learning course; we email you training material and assignments. No travel and accommodation expenses.

Upon completion of the Front Office Management Course, you will be able to:

•          Manage Front office operations during the four stages of the guest cycle.
•          Manage front office equipment and stationery
•          Manage time
•          Monitor front office and staff appearance
•          Monitor the operation of systems
•          Keep staff informed
•          Monitor front office staff performance
•          Deal with formal service quality systems
•          Deal with informal service quality systems
•          Handle quality problems
•          Do forecasts and objectives
•          Communicate changes effectively
•          Maximize efficiency with communication
•          Control systems in the front office
•          Deal with front office staffing problems
•          Deal with front office equipment problems
•          Conduct front office staff training and orientation
•          Manage the reservations process and tools managers use to track and control reservations
•          Manage the registration process and creative registration options
•          Deal with typical service requests that guests make at the front desk
•          Deal with important issues in developing and managing a security program
•          Create and maintain front office accounts
•          Manage functions and procedures related to the check-out and account settlement
•          Manage cleaning responsibilities of the front office department
•          Conduct the front office audit process
•          Deal with ratios and formulas used to forecast room availability
•          Conduct revenue management including capacity management, discount allocation, and duration control
•          Effectively hire and orient of front office staff

In this course, we cover the following modules:

•          Manage the Front Office Operations
•          Building High performance team
•          Front Office Procedures
•          Planning and conducting successful meetings
•          Reservations
•          Front Office Audit and Financial Procedures
•          Hotel Marketing
•          Cultural Awareness When Dealing With Guests and Staff
•          Verbal Communication
•          Maintain Effective Working Relationships with other Staff Members
•          Maintain a Secure Work Environment
•          Monitor Customer Satisfaction
•          Co-ordinate the Greeting and Assisting of Guests
•          Maintain the Portering/ Concierge Service