There are many frameworks and standards that define best practices for achieving quality IT service management (ITSM) - ITIL, ISO/IEC 20000, COBIT, CMMI, DevOps, Knowledge-Centered Support, etc. While each describes processes and controls (what to do), none provide clear, step-by-step methods and techniques for actually designing, reengineering and improving processes (how to do it).
Written in-house by the ITSM Academy content team, the Certified Process Design Engineer (CPDE)® certification course teaches how to (re)engineer and improve quality, lasting IT Service Management (ITSM) processes. This highly-interactive course provides hands-on opportunities to analyze, design, measure and integrate ITSM processes. The knowledge obtained in this course applies to every Service Management framework, standard and maturity model. Read what CPDE's are doing with the knowledge gained from this course: CPDE's In Action.
- Using proven methods to design (or redesign) processes
- Using best practices to implement and improve processes
- Measuring and marketing the benefits of process improvements
- Overcoming resistance to organizational change
- Using technology to increase efficiency and effectiveness
- Utilizing available frameworks and standards
- Determining customer requirements
- Evaluating the maturity of existing processes
- IT service management
- Processes maturity
- Quality management
As with all ITSM Academy training, our instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, our trainers blend their real-life experiences into lively classroom discussion.
Trainers for this course are CPDEs, ITSM, ITIL and Agile Experts and have successfully completed ITSM Academy's CPDE Train-the-Trainer Program.
|Tue, Wed, Thu, Fri||10:00 AM — 03:00 PM|
|No. of Days:||4|
We are a certified woman-owned small business, established in 2003. ITSM Academy provides IT Service Management (ITSM) education and advice in public, corporate onsite and virtual classrooms. We've built our model so that our training is interesting, interactive and sustainable. Our business values are founded on trust, loyalty, professionalism and long term relationships. ...educate and inspire is not just ITSM Academy’s corporate slogan, it speaks to our core mission and goal.