Details
The art of negotiation comes into play daily in the life of employees at all levels and in every position. Participants explore how current approaches to negotiation strategy and tactics are used, what negotiation entails, types of negotiation relationships that exist from hard bargain to win-win, to fully partnered relationships and personal ones. The course explores the personal and behavioral characteristics of an effective negotiator. Participants discuss how empowerment, power, and authority affect the negotiation process and outcome. Topics include how important it is to plan and prepare for a negotiation session.
- Subtitles available in English
- 4-8 hours of videos, readings, and quizzes
Outline
Speaker/s
Instructor, University of California, Irvine Extension
University of California, Irvine
Susanne (Sue) Robins is an experienced teacher, trainer, facilitator, and invited speaker for workshops, classes, and plenary sessions. Sue has a 25-year career in both the public and private sectors with a record of success in leadership, sales, sales management, negotiation, marketing, software development, teaching, and program development. Extensive experience in the development of business soft skills training programs has afforded Sue a particular strength in providing highly engaging, targeted, and effective professional learning experiences. Sue has a B.S. in Zoology from the University of Maryland and a M.S. in Education from Mount St. Mary’s College.
Sue is currently owner and principal trainer of Ascend Training Solutions, a company dedicated to the design, development, and facilitation of engaging and impactful employee training programs. Ascend Training Solutions has developed and delivered employee training and leadership development programs for the corporate, government, and nonprofit sectors. In November of 2013, Sue was elected to the Governing Board of the Culver City Unified School District and currently serves in that capacity as well as leading Ascend Training Solutions. Helping people achieve their greatest potential has proved Sue’s most gratifying professional responsibility.
