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Establishing Credibility and Trust For Customer Service - Online Self-Paced

Online Short Course by  Quantum Learning Solutions, Inc.
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Online / Short Course

Details

Decisions to stay with one vendor or supplier require all the people who come in contact with the customer to establish some level of credibility and trust. Establishing positive credibility and trust allows customer service people a better opportunity to create longer term business relationships. This course will discuss what you can do to intentionally build trust and confidence with your customers.

Audience:

  1. Customer Service/Care Professionals 
  2. Account Managers
  3. Anyone working with customers

9 Lessons (Approx. 2 hours):
  1. How to Use This Course
  2. Overview 
  3. Building Credibility 
  4. Building Rapport and Trust
  5. The Four Elements of Trust
  6. Pacing
  7. Listening
  8. Feedback
  9. Knowledge Assessment 

Outline

9 Lessons (Approx. 2 hours):
  1. How to Use This Course
  2. Overview 
  3. Building Credibility 
  4. Building Rapport and Trust
  5. The Four Elements of Trust
  6. Pacing
  7. Listening
  8. Feedback
  9. Knowledge Assessment 

Special Offer

This is an online self-paced course that can be taken 24/7.
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Our corporate training programs elevate your greatest asset: your people. We transform teams into innovation engines: active, collaborative, solution-oriented. And we develop leaders who can engage and reinforce these same competencies. All together, we help companies redefine their culture—driving the difference between business that gets done and business that’s wildly successful.
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