Handling Customer Complaints - Online Self-Paced
Online Short Course by
Quantum Learning Solutions, Inc.
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Online
/ Short Course
Details
This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.
Audience:
- Customer Service/Care Professionals
- Account Managers
- Sales Professionals
- Anyone working with customers
4 Lessons (Approx. 45 minutes):
- How to Use This Course
- Introduction
- A process for Overcoming Objections and Complaints
- Reframing
Outline
4 Lessons (Approx. 45 minutes):
- How to Use This Course
- Introduction
- A process for Overcoming Objections and Complaints
- Reframing
Special Offer
This is an online self-paced course that can be taken 24/7.
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Our corporate training programs elevate your greatest asset: your people. We transform teams into innovation engines: active, collaborative, solution-oriented. And we develop leaders who can engage and reinforce these same competencies. All together, we help companies redefine their culture—driving the difference between business that gets done and business that’s wildly successful.
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