What do you want to learn today?

Questions Are The Answer For Customer Service - Online Self-Paced

Online Short Course by  Quantum Learning Solutions, Inc.
Inquire Now
Online / Short Course

Details

This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, and when to use them. We'll discuss seven different types of questions and how you can use each one.

Audience:

  1. Customer Service/CareProfessionals 
  2. Account Managers
  3. Anyone working with customers

6 Lessons (Approx. 1 hours):
  1. How to Use This Course
  2. Introduction 
  3. Questions and Probes
  4. Categories of Questions and Probes
  5. Practical Application
  6. Knowledge Assessment

Outline

6 Lessons (Approx. 1 hours):
  1. How to Use This Course
  2. Introduction 
  3. Questions and Probes
  4. Categories of Questions and Probes
  5. Practical Application
  6. Knowledge Assessment

Special Offer

This is an online self-paced course that can be taken 24/7.
Reviews
Be the first to write a review about this course.
Write a Review
Our corporate training programs elevate your greatest asset: your people. We transform teams into innovation engines: active, collaborative, solution-oriented. And we develop leaders who can engage and reinforce these same competencies. All together, we help companies redefine their culture—driving the difference between business that gets done and business that’s wildly successful.
Sending Message
Please wait...
× × Speedycourse.com uses cookies to deliver our services. By continuing to use the site, you are agreeing to our use of cookies, Privacy Policy, and our Terms & Conditions.