ITIL 4 Specialist: Create Deliver and Support Course - Accredited
Details
This 18-hour course is aimed at IT Service Management (ITSM) practitioners managing the operation of IT-enabled and digital products and services, and those responsible for the end-to-end delivery.
Prerequisites: ITIL 4 Foundation
Outline
Course Objectives: This course covers the core service management activities and expands the current scope of ITIL to cover the creation of services.
Attendees acquire an understanding of:
- The integration of different value streams and activities to create, deliver and support IT-enabled products and services
- Supporting practices, methods and tools
- Service performance and service quality and improvement methods
- How to continue to deliver innovative yet reliable tech-enabled services in an increasingly competitive market
Speaker/s
Schedules
| Tue, Wed, Thu, Fri | 10:00 AM — 03:00 PM |
Platform: Zoom
We are a certified woman-owned small business, established in 2003. ITSM Academy provides IT Service Management (ITSM) education and advice in public, corporate onsite and virtual classrooms. We've built our model so that our training is interesting, interactive and sustainable. Our business values are founded on trust, loyalty, professionalism and long term relationships. ...educate and inspire is not just ITSM Academy’s corporate slogan, it speaks to our core mission and goal.
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