Details
This course is available 24/7 365 days a year.
This course provides learners an understanding of the service provider’s role in delivering effective customer service and helps to identify and develop key skills to deliver a level of service that ensures customer loyalty and retention.
OBJECTIVES
Learners will develop specific skills through interactive and action-based lessons. These include:
-
The understanding, development, and management of one’s emotional intelligence
-
The ability to listen effectively to customer needs and issues and identify root causes
-
The ability to address customers needs and issues effectively through constructive communication
-
The ability to sustain continuous and effective relationships with customers
Outline
Special Offer
The course and the content is free to take. If you wish to print certificates, transcripts or take competency assessments you must subscribe.
Certificates - $10 per year
Transcripts - $15 per year
Competency Assessments - $35 per year
All three purchased at the same time is $40 per year a savings of $20!!
Businesses can run their own MOOCs on MyCourseRoom via a private training catalog for employees, members, and customers. MyCourseRoom provides hundreds of hours of training inventory that businesses can select to deploy education to their audience. Businesses can also use MyCourseRoom's multimodal course builder to deliver proprietary training through its private MOOC.
Related Courses
