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Courses > Customer Service > Customer Relationship Management
Customer Relationship Management
Gaining Commitments to Action/Closing - Online Self-Paced
Online Short Course by
Quantum Learning Solutions, Inc.
In this course we will discuss a variety of techniques for gaining little commitments from a prospect to advance the sale. You will learn the difference between low pressure and high pressure closing ...
Online Live
Inquire for Schedule
USD 37.00
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In this course we will discuss a variety of techniques for gaining little commitments from a prospect to advance the sale. You will learn the difference between low pressure and high pressure closing ...
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Customer Service Training and Development Library - Online Self-Paced
Online Short Course by
Quantum Learning Solutions, Inc.
The individual Customer Service representative today holds extraordinary influence over the consumer's entire relationship with a company. Maximizing the positive response potential for each Customer ...
Online Live
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USD 185.00
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The individual Customer Service representative today holds extraordinary influence over the consumer's entire relationship with a company. Maximizing the positive response potential for each Customer ...
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Establishing Credibility and Trust For Customer Service - Online Self-Paced
Online Short Course by
Quantum Learning Solutions, Inc.
Decisions to stay with one vendor or supplier require all the people who come in contact with the customer to establish some level of credibility and trust. Establishing positive credibility and trust ...
Online Live
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USD 37.00
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Decisions to stay with one vendor or supplier require all the people who come in contact with the customer to establish some level of credibility and trust. Establishing positive credibility and trust ...
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Handling Customer Complaints - Online Self-Paced
Online Short Course by
Quantum Learning Solutions, Inc.
This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive. Audience: Customer Service/Care Professionals Account Managers ...
Online Live
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USD 37.00
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This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive. Audience: Customer Service/Care Professionals Account Managers ...
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Designing and Managing Best-in-Class Customer Engagement Programs (RA04)
Seminar by
Burke Institute
This comprehensive 3 day seminar is focused on designing best-in-class customer engagement programs, performing insightful data analytics, and effectively communicating the findings, to achieve superior ...
This comprehensive 3 day seminar is focused on designing best-in-class customer engagement programs, performing insightful data analytics, and effectively communicating the findings, to achieve superior ...
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Reinforcing Your Understanding of Behavioral Styles for Customer Service - Online Self-Paced
Online Short Course by
Quantum Learning Solutions, Inc.
A shortened version of Understanding Behavioral Styles for Customer Service. In this course you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication ...
Online Live
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USD 20.00
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A shortened version of Understanding Behavioral Styles for Customer Service. In this course you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication ...
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Consumer Behavior VU Pak
Online Free Online Course by
World Mentoring Academy
Language: English Professors: Michael Williams
Online Live
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FREE Online Free Online Course
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Language: English Professors: Michael Williams
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Delivering Exceptional Customer Service
Online Free Online Course by
SoundViewPro
Your organization’s customer service experience can be the difference between a “one-and-done” customer and a “promoter” who will create more customers for your company. Customer service expert Steve Curtin ...
Online Live
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FREE Online Free Online Course
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Your organization’s customer service experience can be the difference between a “one-and-done” customer and a “promoter” who will create more customers for your company. Customer service expert Steve Curtin ...
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CUST105: Customer Service
Online Free Online Course by
Saylor Academy
This course is designed to teach you about the customer service work environment, methods for successful customer relations, and career advancement tactics. This is the capstone course in the Saylor Customer ...
Online Live
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FREE Online Free Online Course
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This course is designed to teach you about the customer service work environment, methods for successful customer relations, and career advancement tactics. This is the capstone course in the Saylor Customer ...
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Customer Service (CPE, CEU)
Online Training by
MyCourseRoom.com
This course is available 24/7 365 days a year. This course provides learners an understanding of the service provider’s role in delivering effective customer service and helps to identify and develop ...
Online Live
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This course is available 24/7 365 days a year. This course provides learners an understanding of the service provider’s role in delivering effective customer service and helps to identify and develop ...
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Improving Tips
Online Free Online Course by
360training.com
Every server wants bigger tips, and that's exactly what this course helps you achieve by introducing the tips and tricks that have proven time and again to increase servers' income.
Online Live
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FREE Online Free Online Course
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Every server wants bigger tips, and that's exactly what this course helps you achieve by introducing the tips and tricks that have proven time and again to increase servers' income.
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Management Science I AP/CLEP/ECE NPTEL
Online Free Online Course by
World Mentoring Academy
The Principles of Management examination covers material that is usually taught in an introductory course in the essentials of management and organization. Questions on the exam require you to demonstrate ...
Online Live
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FREE Online Free Online Course
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The Principles of Management examination covers material that is usually taught in an introductory course in the essentials of management and organization. Questions on the exam require you to demonstrate ...
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Understanding Behavioral Styles for Customer Service - Online Self-Paced
Online Short Course by
Quantum Learning Solutions, Inc.
Understanding Behavioral Styles for Customer Service shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others. ...
Online Live
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USD 37.00
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Understanding Behavioral Styles for Customer Service shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others. ...
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Questions Are The Answer For Customer Service - Online Self-Paced
Online Short Course by
Quantum Learning Solutions, Inc.
This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, ...
Online Live
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USD 37.00
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This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, ...
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Salesforce Administrator & App Builder Certification Training
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Online Certification by
Simplilearn
This Salesforce training course is designed to ensure that you learn and master the concepts of being a Salesforce Administrator and a Salesforce Platform App builder. Our Salesforce training will help ...
Online
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This Salesforce training course is designed to ensure that you learn and master the concepts of being a Salesforce Administrator and a Salesforce Platform App builder. Our Salesforce training will help ...
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Salesforce Administrator & App Builder Certification Training
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Online Certification by
Simplilearn
Introduction to Salesforce Certification Training With our Salesforce training, you’ll gain certified, hands-on expertise in managing and developing apps for one of the most popular CRM products in the ...
Online
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Introduction to Salesforce Certification Training With our Salesforce training, you’ll gain certified, hands-on expertise in managing and developing apps for one of the most popular CRM products in the ...
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Billing Processes
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Distance Learning by
Teksoft Ventures
Participants will gain an understanding of steps of the billing cycle, creating, managing and posting billing documents. This course will also provide demonstrations and practice of the required activities ...
Distance Learning
FREE Distance Learning
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Participants will gain an understanding of steps of the billing cycle, creating, managing and posting billing documents. This course will also provide demonstrations and practice of the required activities ...
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5 Rules for Top-Notch Customer Service
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Workshop by
ATU ASBTDC
The Arkansas Tech University ASBTDC presents “5 Rules for Top-Notch Customer Service” from 9:30 a.m. to 12:00 p.m. on October 26 at Arkansas Tech University in Ozark. Excellent customer service is a cost-free ...
Russellville
FREE Workshop
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The Arkansas Tech University ASBTDC presents “5 Rules for Top-Notch Customer Service” from 9:30 a.m. to 12:00 p.m. on October 26 at Arkansas Tech University in Ozark. Excellent customer service is a cost-free ...
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How to Give Corrective Feedback (the C.A.R.E. Model): Eliminating Negative Behaviour by Focusing on Accountability
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Online Webinar by
Training Doyens
OVERVIEW What is the issue you are challenged with? Uncontrolled negative behaviour in the workplace, offensive language, constant and undeserved criticism, personal hygiene, inappropriate clothing, religion ...
Online
USD 159.00
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OVERVIEW What is the issue you are challenged with? Uncontrolled negative behaviour in the workplace, offensive language, constant and undeserved criticism, personal hygiene, inappropriate clothing, religion ...
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