ITSM Academy
ITSM Academy
"People will forget what you said, people will forget what you did, but they will never forget how you made them feel." In an ongoing poll, only 1.8% of respondents said they were happy with their Service ...
This sixteen (16) hour course describes how to accelerate and modernize your IT service management (ITSM) processes in support of DevOps. Let’s face it, ITSM processes have – at times – a reputation for ...
Service Management for the Digital Age VeriSM™ is a service management approach for the digital age that helps service providers create a flexible operating model to meet desired business outcomes. The ...
This product you are viewing is for access to robust, independent study materials. We recommend a minimum of 6 study hours when preparing for the exam. This is self-guided learning, our materials allow ...
This course provides guidance into the process owner responsibilities. It provides the education needed to oversee the design, re-engineering and improvement of IT Service Management (ITSM) processes; ...
This product you are viewing is for access to robust, independent study materials. We recommend a minimum of 6 study hours when preparing for the exam. This is self-guided learning, our materials allow ...
It’s tough out there! For organizations to stay competitive – or better yet, get ahead in their respective markets – they need to release new and updated products on a regular basis rather than one or ...
This 18-hour course is focused on helping practitioners increase stakeholder satisfaction via the best service offerings; something that is essential to business success in today’s highly competitive ...
The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers ...
This 16-hour course is aimed at IT managers and practitioners involved in digital services or digital transformation projects working within or towards high velocity environments. Prerequisites: ITIL ...