Behavioral issues and conflict in the workplace are inevitable. Whenever you have diverse groups of people working together on a daily basis, conflict will arise. Each employee brings to the workplace a unique set of attitudes, ideals and beliefs that may differ from that of their coworkers. In addition to behavioral issues and conflict, the issue of workplace incivility and the negative impact it has on your organization's culture is monumental. Unresolved behavioral issues, conflict and incivility often results in loss of revenue, productivity, the stifling of creativity and the creation of barriers to cooperation and collaboration.Participation in this webinar will provide participants with the necessary tools and information to effectively and confidently address workplace issues, conflict and incivility in their organization.

• The high cost of performance and productivity problems
• Positive and negative outcomes of conflict
• Working knowledge of employment law
• Workplace behavioral issues and strategies to address them
• Role of performance management and evaluations
• Effective methods for supplying feedback
• Progressive discipline
• Investigating complaints
• Business Goals of an Investigation
• Conducting an investigation
• Appointing the right Investigator
• The interview process
• Importance of solid documentation
• Defining workplace incivility
• 3 major ways incivility manifests in your organization
• Impact of incivility in the workplace
• Forms of incivility
• Tips for enhancing and building civility
• Coping strategies
• Hiring for civility
• Practices for a healthy workplace

It's helpful to view behavioral issues, conflict and incivility in your workplace as opportunities. Within every employee issue, there is the potential for tremendous teaching and learning opportunities. There is also the potential for growth and development. When you address divergent positions properly, you can stimulate innovation and learning in ways you can't imagine.

Problematic behavior or conduct usually develops over time. As a Manager or Supervisor, the more proactive you are in dealing with these problems the more likely it is that you will increase your chances for a positive outcome. Conflict and behavioral issues that are avoided or ignored will only fester and grow into resentment.

• Managers
• Team Leaders
• Supervisors
• Executives
• HR professionals
• Office managers
• Safety managers
• Employee relations
• Small business owners
• Employee relations professionals
• Organizational effectiveness and development (OED) professionals

Diane L. Dee, the President of Advantage HR Consulting, has over 25 years of experience in the Human Resources arena. Diane's background includes experience in HR consulting and administration in corporate, government, consulting and pro bono environments. She founded Advantage HR Consulting in early 2016. Under her leadership, Advantage HR provides comprehensive, cost-effective Human Resources solutions for small to mid-sized firms in the greater Chicagoland area.

Diane holds a Master's Certificate in Human Resources from Cornell University's School of Industrial and Labor Relations and has attained SPHR, SHRM-SCP, sHRBP, and HRPM® certification. She is a member of the National Association of Women Business Owners and the Society for Human Resource Management. Additionally, she performs pro bono work through the Taproot Foundation assisting non-profit clients by integrating their Human Resources goals with their corporate strategies.