ITILB. 2011: Planning, Protection and Optimization - AXELOS and EXIN Accredited Training

In This Course YouWill Learn How To:

•         Service Management as a Practice
•         Processes across the Service Lifecycle pertaining to the practiceelements within Planning, Protection and Optimization
•         Capacity Management as a capability to realize successful service design
•         Availability Management as a capability to realize successful servicedesign
•         IT Service Continuity Management as a capability to support overallBusiness Continuity Management
•         Information Security Management as part of the overall corporategovernance framework
•         Planning, Protection and Optimization roles and responsibilities
•         Technology and Implementation Considerations
•         Challenges, Critical Success Factors and risks

And specifically in the following key ITIL process and role areas:

•         Capacity Management
•         Availability Management
•         IT Service Continuity Management
•         Information Security Management
•         Demand Management
•         Challenges, Critical Success Factors and Risks for Planning, Protectionand Optimization

Dr. Suzanne Van Hove. owner of SED-IT, has successfully blended an award-winning career in higher education with a passion for IT Service Management. She understands the dynamics of how people learn and the best vehicles for content retention. She has developed and received accreditation of her own IT Service Management educational programs.

Perhaps her greatest strength is developing training curriculum that is industry specific. This unique approach gives students practical, real life case studies that enable them to bring best practices to their respective organizations. Large and small organizations around the globe have benefited from her proprietary approach. With over 25 years’ experience, Suzanne brings a wealth of knowledge to every engagement – either in the classroom or boardroom. In 2011, Suzanne was recognized the itSMF USA ‘Industry Knowledge Contribution’ Award for her achievements in academia and industry.