CERTIFIED AGILE SERVICE MANAGER (CASM)
Details
The Certified Agile Service Manager course is accredited by the DevOps Institute and provides delegates with an in-depth knowledge and understanding of the agile service management (ASM) approach. Delegates will learn why ASM is being used by organizations
to provide ‘just enough’ service management process and control to deliver value. Studying the ASM roles, artifacts and events will help delegates to apply ASM in their own organizations.
13 lessons covering an introduction to ASM and its relationship with Scrum, Scrum and ASM roles, Scrum and ASM events, Scrum and ASM artifacts, and getting started.
Study duration: 16 hours
Outline
Modules in this course
- Lesson 1: Why Agile?
- Lesson 2: Agile Practices
- Lesson 3: Introducing Agile
- Lesson 4: Agile Process Design
- Lesson 5: Scrum Basics
- Lesson 6: Roles Part 1: Scrum Roles
- Lesson 7: Roles Part 2: ASM Roles
- Lesson 8: Artifacts Part 1: Scrum Artifacts
- Lesson 9: Artifacts Part 2: ASM Artifacts
- Lesson 10: Events Part 1: Scrum Events
- Lesson 11: Events Part 2: ASM Events
- Lesson 12: Getting Started
- Lesson 13: Exam Preparation
Schedules
| No. of Days: | 365 |
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