Details
About the Course
PART OF WHARTON’S BUSINESS FOUNDATIONS SPECIALIZATION
Taught by three of Wharton's top faculty in the marketing department, consistently ranked as the #1 marketing department in the world, this course covers three core topics in customer loyalty: branding, customer centricity, and practical, go-to-market strategies.
You’ll learn key principles in
- Branding: brand equity is one of the key elements of keeping customers in a dynamic world in which new startups are emerging constantly.
- Customer centricity: not synonymous with customer service, customer centricity starts with customer focus and need-gathering.
- Go-to-market strategies: understand the drivers that influence customers and see how these are implemented prior to making an investment.
Outline
MODULE ONE: Branding
Core concepts include brand communications and repositioning, marketing strategy, brand positioning, and customer decision-making.
MODULE TWO: Customer Centricity
Core concepts include establishing competitive advantage through customer centricity, the vocabulary of customer centricity and customer relationship management (CRM).
MODULE THREE: Go to Market Strategies
Core concepts include omni-channel strategy and online-offline interaction, social targeting, social advertising and persuasion.
While no background is required for this course, a basic knowledge of marketing concepts may be helpful.
Optional, recommended readings will be posted throughout the course at no cost.
This course is presented as a combination of lecture videos, quizzes and discussion.
Speaker/s
University of Pennsylvania
University of Pennsylvania
David Bell
University of Pennsylvania