Communication in the 21st Century Workplace
Details
In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.).
- Subtitles available in English
- 4-8 hours of videos, readings, and quizzes
Outline
Speaker/s
Instructor, University of California, Irvine Extension
University of California, Irvine
Patricia Bravo helps organizations increase employee engagement by strengthening how leaders use empathy as a powerful tool. She does this through targeted coaching, facilitation and toolkits through her company, Bravo For You, LLC. In the classroom, she enjoys sharing her experiences gleaned at companies such as Starbucks, FileNet (IBM) and J.D. Edwards (Oracle) where she held various human resources roles over the last 20 years, including organization and leadership development. In addition to her BA in Psychology from Cal State Fullerton, she has an MBA from the University of Notre Dame and certifications as a Senior Professional in Human Resources (SPHR and SHRM-SCP). A transplant who adopted the Pacific Northwest as home, she fuels her love of travel by spending time in Southern California enjoying the sunshine.