ITIL 4 Strategist: Direct, Plan and Improve Course - Accredited
ENDED
Online Training by
ITSM Academy
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Online
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Details
This 18-hour course is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It covers both practical and strategic elements. This universal module is a key component of
both the ITIL Managing Professional and ITIL Strategic Leader streams.
Prerequisites: ITIL 4 Foundation
Outline
Course Objectives: This course provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction.
Attendees acquire an understanding of:
- The integration of different value streams and activities to create, deliver and support IT-enabled products and services
- The influence and impact of Agile and Lean ways of working
- How Agile and Lean can be leveraged to an organization's advantage
- A practical and strategic method for planning and delivering continual improvement with necessary agility
Speaker/s
Instructors: As with all ITSM Academy training, our instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, trainers blend their real-life
experiences into lively classroom discussion. Instructors for this course are ITIL Experts, Managing Professionals, and hold multiple ITIL, Agile, DevOps and ITSM industry certifications. They have successfully completed ITSM Academy's Managing Professional
Train-the-Trainer Program. Alumni complete class prepared to pass the exam, but more importantly, with a wealth of practical knowledge.
Schedules
Sep 19, 2023 - Sep 22, 2023
ENDED
| Tue, Wed, Thu, Fri | 11:00 AM — 04:00 PM |
Online Live
Platform: Zoom
Platform: Zoom
| No. of Days: | 4 |
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ITSM Academy - Accredited IT Service Management Courses
We are a certified woman-owned small business, established in 2003. ITSM Academy provides IT Service Management (ITSM) education and advice in public, corporate onsite and virtual classrooms. We've built our model so that our training is interesting, interactive and sustainable. Our business values are founded on trust, loyalty, professionalism and long term relationships. ...educate and inspire is not just ITSM Academy’s corporate slogan, it speaks to our core mission and goal.
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