How to Give Corrective Feedback (the C.A.R.E. Model): Eliminating Negative Behaviour by Focusing on Accountability
Details
An effective leader/supervisor/manager, knows how to handle difficult workplace situations and how to get the person to say yes to your request to change their behaviour.
- Connecting: Communication and Careful Listening
- Attention: Analysis, Action and Assertive
- Respect: Responding and Responsible
- Expectations: Emotional Control and Being Effective
- How to identify when you start to lose control
- The ‘Snowball Effect’ of uncontrolled negative people
- Why you need to develop communication/interpersonal skills
- How to read and understand body language
- What creates negative behaviour in the workplace, and workplace dysfunction and how to correct it
- Identify negative workplace performance measures
- What good communication creates – and is vital to the workplace
- Leadership styles that create trust
- 3 core strategies in relationship development
- 8 vital communication principles
- Top 10 measures and solutions for CARE-ing
Complimentary Resources Provided at Completion of webinar, if requested:
- Free PDF version of E-Book: Why Trust Me? Making Trust Your Competitive Edge
- Self-Test: Rating Your Soft Skill Leadership Attributes (employee loyalty focus)
- Self-Test: Confidential Leadership Empowerment Survey (employee retention focus)
- COACH – Coaching Skills Self-Assessment (how to coach, empower, be coached)
- My L.I.S.T. – how to get to know the driving/ motivation side of an employee
- E-book: Keep Your Nurses and Healthcare Professionals for life (for healthcare professionals)
- Registration to the HCAHPS Breakthrough Leadership Webinar Series (health care only)
- A link to all the complimentary resources on the Bruce Lee web site the next edition of Bruce’s newsletter: with webinar promotion and good information!
- Complimentary 30 minute coaching call on an issue related to this topic
Outline
Speaker/s
Years of Experience: 29+ Years
Areas of Expertise: Time Management, Employee Training, Retention and Motivation, Generational Diversity, Client Retention, and Career Growth
Bruce Lee has been educating and inspiring audiences with practical and proven information they can immediately implement into the personal and professional lives and for improved business growth or efficiency. A varied business and leadership background provides him proven experience that clients can relate to. The solid business background from a good cross section of industry includes:
- Charter Bank branch management, with special projects assigned from time to time of mortgage lending departments and seasonal savings bond drives,
- Manager / Resident Representative for the VISA credit card Division of a legacy Bank, in charge of the entire Province of Alberta
- Senior marketing representative for a fully integrated Canadian oil and gas company, which included expanding the market share and building retail stations
- Grew an executive recruiting company from three employees to over 20, and set up a remote recruiting office in England
- Set up, owned and managed a 24 hour a day, 365 days a year retail convenience store and gas bar business
- As a hobby, organizes and chairs election campaign at every level of government
- Active on several community associations in a leadership / board member role
He has been providing education keynotes, workshops and webinars all across North America full time for the past 27 years. Bruce now follows his passion – working with individuals and organizations to get the results they need to grow their careers and enhance their business success. He shares practical, real life examples on the most current topics people need, and each presentation includes a variety of complimentary additional resources, articles and tools to support the content and measure skill levels.
The focus is on improving engagement and teambuilding with the added value of aligning corporate strategy to create high performance employees. The results are increased productivity for individuals, departments, and organizations; higher profitability; and increased customer and client satisfaction. Above all, the intent of every presentation is to ensure implementation of the ideas and strategies to move people ahead with a realizable return on their education event investment. Otherwise, why provide the training?
Clients include business, Government, education, non-profit associations and health care.
In 2016 Bruce published his first book: Why Trust Me? Making Trust Your Competitive Edge.
Special Offer
Training Doyens – the name speaks for itself! We are one among very few training companies that have vast industry knowledge and experience. TD is a full-fledged team of dedicated experts, working efficiently towards delivering exceptional webinars and seminars. We constantly innovate and improve our ways to increase customer satisfaction. We cater the training needs of various industries that include, but not limited to,
- Life Sciences
- Human Resources
- Banking & Financial Services
- Healthcare
- Cross Industry Functions