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Emotional Intelligence in Leadership Program

Online Short Course by  ENCONA
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Online / Short Course


This isn’t any EQ course - It has been specifically designed to enable you to learn through reflection and practical application, by challenging yourself in all areas of EQ. You may find yourself pondering, exploring, contemplating, smiling, cringing, debating, and even laughing in this self-paced course, which consists of approximately 18 hours of learning content. This course can be delivered in a classroom-style on request.


Welcome to the Emotional Intelligence (EQ) in Leadership program. Whether you are a leader within any discipline responsible for leading projects or operational functional areas, or an employee seeking to develop your talent for leadership capabilities or developing your leadership as part of your succession planning or seeking to bring the transfer of knowledge to teams for effective performance, then this program will aim to do just that.


How you will benefit?

This isn’t any ordinary EQ course. Although it is entirely based on scientific theoretical knowledge, it goes beyond theory. We will keep you engaged with various learning nuggets and activities that are personalized, for your thinking and transformation. You will be exploring your EQ through the rabbit hole, participating in case studies, and performing self-based assessments. Developing your self-awareness and identifying areas that impact your work, relationships, and the self will help to enrich your understanding and ability to develop effective EQ. 


At the end of the program you will be able to:

  • Acknowledge strengths and limitations of the self with key insight into development areas.
  • Address biases and subjectivity that inhibit our ability to analyse, understand and respond in decision making and interpersonal relationships 
  • Explain the core concepts of emotional intelligence and its influence in the workplace
  • Have a business case for emotional intelligence and improving performance
  • Apply effective solutions using emotional intelligence 
  • Critically evaluate problems in decision making using metacognition
  • Improve relationships within teams through various strategies
  • Execute emotional intelligence in leadership
  • Incorporate elements of cognitive creativity and cognitive flexibility to improve leadership and leadership legacy


What do you need to do?
You may work off a provided electronic PDF, or you may print off the workbook and use it to review and think, in those moments of available time. Throughout this programme, you will be prompted to refer to your workbook to participate in the various activities. This can be your personal journal, your strategy piece, or even your place of reference for discussing topics with friends, colleagues or team members!  All you need to do is participate.  


Course Modules:



  • Emotional Intelligence (EQ) self-assessment
  • Differences between EQ, IQ and personality
  • Emotional Intelligence
  • Leadership in EQ
  • Success



  • Self-Awareness & The Brain
  • Habits
  • Biases
  • Self-regard
  • Defence mechanisms and personality



  • Emotional Expression
  • The subjective experience
  • Emotional self-control
  • Amygdala Hijack
  • Independence
  • Assertiveness



  • Problems in interpersonal relationships
  • Interpersonal subjectivity
  • Empathy
  • Empathy Analysis
  • Conflict Management
  • Emotions in conflict
  • Difficult Conversation vs Learning Conversation
  • Developing Interpersonal Skills



  • Problem in problem-solving
  • Heuristics
  • Cognitive bias in decision making
  • Emotional strategy in decision making
  • Emotions in decision making
  • Self-mastery



  • Neuroscience in stress management
  • Flexibility
  • Resilience
  • Mastering stress
  • Leadership in managing stress


Kirstin Liss, The ODC: Industrial & Organisational Psychologist and Counsellor.

Kirstin has many qualifications and a vast amount of experience in diverse Human Capital roles, such as Talent Management, Training, Wellness, Organisational Development and Executive Coaching. Kirstin has won multiple awards for outstanding service delivery, and championed diverse teams and projects in achieving great success. She works purely on reputation and referral, and urges her clients to experience the value of altruism, and understand the science of people’s behaviour, which becomes the stickiness in the desired change, for you and organisations. She partners with other experts in the realm of psychology and immerses herself in research, to ensure her thinking remains adaptable and flexible. Kirstin is soft when it comes to the heart, head strong with it comes to results, and hands-on when it comes to best practice.

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We're a boutique operation with a global footprint, and we like to think BIG. Over 500 companies in more than 40 countries trust our professional business ethics and competence, as our roots are firmly on the factory floor and in the classroom.  Our headquarters are based in Canada and our footprint extends to associated companies and branch offices in the USA, South Africa, Germany, Romania, and Taiwan. We are a proud accredited VDA QMC license partner. We work with OEMs and 20 of the top 25 global automotive suppliers are ENCONA clients.
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