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In this Microsoft Dynamics CRM 2016 Installation course, learn the skills to successfully install and deploy Microsoft Dynamics CRM 2016 and all its components. This includes Microsoft Dynamics CRM Server, E-Mail Router and Microsoft Dynamics CRM for Office Outlook. You'll also learn the skills to upgrade from earlier versions of Dynamics CRM.


  1. Prepare to install Microsoft Dynamics CRM
    1. Plan a deployment
    2. Identify system requirements
    3. Identify related technologies
    4. Identify email processing options
  2. Deploy Microsoft Dynamics CRM
    1. Install Dynamics CRM
    2. Install Report Authoring Extensions and Reporting Extensions
    3. Install and configure the Email Router
  3. Manage Microsoft Dynamics CRM 2016
    1. Configure Dynamics CRM
    2. Manage organisations
    3. Redeploy Dynamics CRM
  4. Upgrade to Microsoft Dynamics CRM 2016
    1. Plan an upgrade
    2. Upgrade to Dynamics CRM 2016
    3. Upgrade related components
  5. Install and configure server-side synchronisation
    1. Plan for server-side synchronisation
    2. Configure and manage server-side synchronisation
  6. Install and configure Microsoft Dynamics CRM for Outlook
    1. Prepare to install Dynamics CRM for Outlook
    2. Deploy Dynamics CRM for Outlook
    3. Configure Dynamics CRM for Outlook
  7. Manage an Internet-facing deployment
    1. Plan authentication
    2. Install and configure an Internet-facing deployment
  8. Maintain and troubleshoot a deployment
    1. Monitor Microsoft Dynamics CRM
    2. Update Microsoft Dynamics CRM
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