Email Etiquette - Online Self-Paced

Email is an important element of everyone’s work life, yet many people have never received training regarding how to send email effectively. As a result, too many unimportant and ineffective email messages are sent that can tie up valuable resources and time. Email is often your first impression to a client or colleague. This course can also be easily customized to include your organization's specific policies regarding email correspondence.

Course Outline:

• Purpose of Email
• Sending Email
• Responding to Email
• Formatting Email Correctly
• Benefits of Effective Email Use
  

Benefits To The Individual:

• Identify why email etiquette is so important
• Recognize the most common email annoyances
• Recognize when to not send email
• Learn 32 important email etiquette tips
• Use proper email language
• Become aware of email risks when used improperly

• Less time wasted responding to unnecessary email
• Enhanced productivity
• Increased awareness of email risks within the organization

Course Outline:

• Purpose of Email
• Sending Email
• Responding to Email
• Formatting Email Correctly
• Benefits of Effective Email Use