IT Service Management with System Center Service Manager 2016
Details
- Where Service Manager sits within the System Center 2016 product
- What business and technical needs Service Manager is designed to meet
- How Service Manager aligns itself to ITIL and MOF
- How to architect and implement a System Center 2016 Service Manager deployment
- How to upgrade an existing Service Manager 2012 R2 environment to System Center 2016
- How to customize System Center 2016 Service Manager to be in line with corporate standards
- How to configure Incident and Problem Management
- How to configure Activity, Change and Release Management
- How to configure Service Requests
- How to configure Service Level Management
- How to customize the Self-Service Portal
- How to configure Reporting and Analysis
- How to troubleshoot Service Manager and perform disaster recovery
- How to create customized Service Manager forms
This course is based on the objectives of the course version 10965D
Note: E-learning module (Microsoft On Demand, MOD) is also available for this course
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