Details
Organizations adopting a DevOps culture and practices are able to deliver high-quality software faster. which means the business can deliver value to customers faster. You sometimes hear that DevOps and ITSM aren’t compatible. The reality is that high-performing organizations aren’t achieving success without ITSM processes.These organizations are performing ITSM processes. Those processes are just so streamlined and (often) automated that people don’t even realize that they are executing ITSM processes. This course discusses key ITSM processes that are critical to DevOps and how those processes MUST be adapted to achieve high performance and deliver business value.
In an enterprise, DevOps doesn’t eliminate the need for controls and data. Regulatory controls and audits still exist and risks and impacts must still be managed. ITSM DevOps introduces ways to achieve both speed and control while driving value across the IT
value stream.
Outline
At the end of this course, the learner will understand:
- How companies are struggling with the technological and human challenges of DevOps transformations
- The role of service management
- How IT service management is viewed as a constraint
- How DevOps introduces new ways of thinking and working
- How to accelerate and automate ITSM processes in support of DevOps
- ITSM process integration and automation
- How to leverage Lean and Agile methods to reduce waste and positively impact both the cost and quality of processes and services
Speaker/s
We are a certified woman-owned small business, established in 2003. ITSM Academy provides IT Service Management (ITSM) education and advice in public, corporate onsite and virtual classrooms. We've built our model so that our training is interesting, interactive and sustainable. Our business values are founded on trust, loyalty, professionalism and long term relationships. ...educate and inspire is not just ITSM Academy’s corporate slogan, it speaks to our core mission and goal.
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